❓ Frequently Asked Questions
Answers to all your questions about 367bd
From opening an account to bonuses, payments, and security — the most common questions from Bangladeshi players are answered in detail here.
Whether you are a new member or a long-time player at 367bd, this FAQ page will answer all your common questions. Account registration, deposits and withdrawals via bKash and Nagad, welcome bonus terms, cricket betting rules, slot game information, and safe gaming — everything is clearly explained here. If you cannot find your question, our 24/7 live chat support is always ready.
Account and Registration
Questions about opening a new account, logging in, passwords, and identity verification.
To open an account at 367bd, you need an active mobile number, a valid email address, and your Bangladesh National ID (NID) or passport details. The registration process is fully available in English and takes just a few minutes. Providing accurate information is mandatory, as it will be used to verify your identity during withdrawals.
No, only one account per person is allowed at 367bd. Creating multiple accounts from the same device or under the same person's name is a direct violation of our rules. In such cases, the account may be suspended or permanently closed and bonuses may be cancelled.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. If you still have trouble, contact 367bd's 24/7 live chat support — we are here to help.
KYC verification is usually completed within 24 hours of submitting your documents. It may take a little longer during busy periods. Uploading clear and accurate images speeds up the process. Withdrawal requests cannot be processed until verification is complete, so complete it early.
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket, Upay, bank transfers, processing times, minimum amounts, and fees.
Funds deposited from bKash to 367bd are usually credited instantly or within a few minutes. If your balance has not been updated for any reason, contact live chat with your transaction reference number. The minimum deposit amount is ৳500.
Yes, both Nagad and Rocket are accepted at 367bd. Upay and direct bank transfers are also accepted. The minimum deposit amount for each method is ৳500. Step-by-step instructions for each payment method are shown in detail on the payment page.
Withdrawal requests at 367bd are usually processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Your KYC verification must be complete and wagering requirements must be met before a withdrawal can be processed.
367bd itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may deduct their own transaction charges. For bank transfers, the bank's own policies apply. Contact live chat for more details.
When a withdrawal is cancelled, the reason is usually communicated in your account notifications. Common reasons include incomplete KYC, unmet wagering requirements, or information discrepancies. Contact 367bd live chat to resolve the issue — we are available 24/7 to help.
Games and How to Play
Questions about cricket betting, slot games, live casino, mobile gaming, and fair play.
In the cricket betting section at 367bd, you can place bets on BPL, IPL, T20 World Cup, ICC tournaments, and more. Bets can be placed both before the match and in-play. Markets include match winner, run totals, wickets, and many more. Read the odds carefully before placing any bet.
To bet on BPL matches, first deposit funds into your account, then go to the Sports section, select cricket, and view active BPL matches. Choose your preferred market and odds, add them to the bet slip, set your amount, and confirm. After the match ends, winnings from successful bets will be credited to your wallet automatically.
RTP (Return to Player) is the theoretical payout percentage of a game, while volatility refers to the fluctuation in win frequency and size. Usually the information provider for each game (such as PG Soft or JILI) publishes this data on their official page. We do not provide specific RTP figures for games — check the info button within the game itself.
Yes, 367bd is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. No separate app needs to be installed — all games, sports betting, and account management are available directly in the mobile browser.
Yes, 367bd's live casino games run smoothly on mobile as well. Live dealer games from Evolution Gaming and Ezugi stream directly in the browser. Make sure you have a stable internet connection for the best experience. Ensure your account has sufficient balance before starting a game.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP benefits, and cashback offers.
The 367bd welcome bonus is a 100% bonus on your first deposit, up to ৳8,000. For example, if you deposit ৳4,000, you can start playing with a total of ৳8,000. The bonus is added automatically. A 25x wagering requirement must be met for this bonus.
A wagering requirement refers to how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the 367bd welcome bonus is 25x. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. You can track your progress in your account.
The 367bd VIP program has four levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). You can move up to higher levels through regular play. Each level comes with special benefits, faster withdrawals, and dedicated support.
The welcome bonus is available only once, on your first deposit. However, 367bd regularly runs reload bonuses, weekly cashback offers, and special tournament promotions. VIP members enjoy more and exclusive offers. Details of all promotions are available in the promotions section of your account.
Most promotions at 367bd are added automatically. In some cases a specific promo code may be required — this will be mentioned in the offer details. Go to the promotions page in your account, select the active offer, and follow the instructions. Contact live chat for assistance.
Security and Responsible Gaming
Questions about platform security, the 21+ age limit, self-exclusion, support, and fair play guarantees.
Yes, 367bd is a safe and reliable platform. Your personal information and financial transactions are protected with SSL encryption. We use software from certified game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming) to ensure fair play. Use a strong password to keep your account secure.
367bd takes responsible gaming seriously. You can set deposit limits, session time limits, and self-exclusion on your account if needed. If you feel that gaming is having a negative impact on your life, contact us immediately via live chat — we are ready to help.
367bd is for players aged 21 and above only. Age is verified during registration and confirmed through identity documents in the KYC process. If it is found that a minor is operating an account, that account will be closed immediately.
If you want to take a break or close your account, contact 367bd via live chat or email [email protected]. Both temporary self-exclusion (from 7 days up to 6 months) and permanent account closure are available. Action will be taken promptly after your request.
The 367bd support team is available 24 hours a day, 7 days a week. Use the live chat option on the site — it is the fastest method. To contact us by email, write to [email protected]. We do not have a phone or WhatsApp number.
Still have questions?
Contact support — our team is available 24/7 to help.